What this policy covers
Every cj44 account leaves a trail: a phone number given at sign-up, a wallet reference for each deposit, a list of the rounds you played. This page explains what sits in that trail, why we keep it, and who inside the company may open it.
The same rules cover the browser site, the mobile version and the cj44 app, because all three read from one account system. They cover live chat as well. When you message support, the conversation is saved so the next agent already knows what was tried.
Nothing here is written to sound legal. It is the short version of what our systems actually do with your details, kept in step with how the product works.
What you hand over at sign-up
Registration asks for a mobile number, your full name as printed on your ID, a date of birth, a district and a password. We send a one-time code by SMS to confirm the number belongs to you. Passwords are stored as a hash, so no member of staff can read yours back to you, not even the support lead.
| Record | Why cj44 needs it | How long it stays |
|---|---|---|
| Mobile number and wallet ID | Login codes, password resets, bKash and Nagad payouts | While the account is open |
| Name, date of birth, district | Age check and the KYC step before the first payout | While the account is open |
| Bet rounds and game history | Settling results, cashback and bonus turnover checks | While the account is open |
| Device, browser and IP | Spotting a login from an unknown handset | Short rolling log, cleared often |
| Live chat messages | Keeping the next agent up to date on your case | Rolling, then removed |
We do not ask for a wallet PIN, a card number or a photo of your ID at sign-up. Those requests come later, and only when a payment or a withdrawal makes them necessary.
How wallet payments are traced
cj44 never sees your wallet PIN. When you deposit, you approve the amount inside bKash, Nagad, Rocket or Upay yourself, and the wallet sends back a transaction reference. That reference is the only payment detail we store against your account.
Deposits reach your balance in about 4 minutes. Withdrawals leave in about 33 minutes once approved. The minimum deposit is ৳500, the minimum withdrawal is ৳1,200, and the daily withdrawal ceiling starts at ৳30,000. Your wallet balance, your other wallet transactions and any cards saved in that app stay invisible to us. If a transfer fails, we see a failure code, not your PIN.
Who inside cj44 can open your file
Access is limited by role. Support agents see your name, your number and your recent tickets. The payments team sees deposit and withdrawal references. KYC reviewers see the ID document you uploaded and very little else. Game studios such as PG Soft, JILI, Spribe, Playtech and Ezugi receive a round ID and a bet amount so the round can be settled; your name and number stay with us.
We do not sell account data and we do not rent it to advertising networks. Details leave cj44 in two cases only: when a payment provider needs a reference to trace a stuck transfer, or when a lawful order from a Bangladesh authority names specific records. Even then, we check the order first and hand over only what it asks for.
Cookies and log files
One session cookie keeps you signed in. A second, short-lived file remembers your language and currency so the page does not reset on every visit. Log files record the device, the browser and a rough location, which is how we notice a login from a handset that has never touched the account.
We do not run ad trackers that follow you to other sites. Clearing cookies in your browser is fine, but you will have to log in again on the next visit.
Why a payout waits for an ID
Your first withdrawal needs one document: a National ID card, a passport or a driving licence. This is the KYC step, and it is there so a stolen account cannot be cashed out by a stranger. Send a clear photo through live chat, and keep the four corners of the document inside the frame.
Review takes up to 12 hours. Once it clears, the account is marked as verified and later payouts move straight through. Note the order: cj44 asks for KYC before your first withdrawal, not before your first bet.
How long a record stays
Bet and payment records stay while the account is open, and for as long as a dispute over a payment could still be raised. Chat logs are cleared on a rolling basis. Device logs are refreshed constantly, so an old handset drops out of the picture after a while.
If you close the account, your login details, saved wallet references and marketing preferences are removed. A bare record of deposits, withdrawals and ID checks remains, because a payment provider or an auditor may still ask about it after the account is gone.
Copies, fixes and closed accounts
You can ask what we hold about you. Live chat is the fastest route: say you want a copy of your data and the agent passes it to the privacy desk. You can also correct a misspelt name, change your phone number, switch off SMS offers or close the account in that same conversation.
If a name change touches your ID, we ask for a fresh photo of the document before the change goes through. The request is handled on the same chat thread, so you always know where it stands rather than guessing at a silent queue.
One rule that protects you
cj44 will never ask for your wallet PIN or a one-time code through live chat, SMS or social media. A deposit is approved inside your own wallet app, and nowhere else.
If this page gets updated
New payment rails, new game studios and fresh rules from the Bangladesh regulator all change what we have to store. When that happens, this page is rewritten and the new version goes live at the same address.
Worth a look after a large app update. Playing on cj44 after a change means you accept the version published at that moment, so read it before your next deposit if the wording looks different.
Questions sent to support
Does cj44 ever ask for my bKash PIN or an OTP?
No. A deposit is approved inside your own wallet app, where the PIN is typed. Any message that asks for a PIN or a one-time code is not from us, and you should report it through live chat.
Can I bet before I send an ID?
Yes. You can register, deposit and play without a document. KYC is only required before the first withdrawal, which keeps the opening steps short for new players.
What happens to my data if I close the account?
Login details, wallet references and offer settings are deleted. A record of past deposits, withdrawals and ID checks is kept, because a payment can be questioned long after an account is closed.
Do game studios see my name?
No. Providers such as PG Soft, JILI, Spribe, Playtech and Ezugi get a round ID and the stake so the round can be settled. Your name, number and wallet are never part of that handover.
Who do I contact about a privacy request?
Use 24/7 Live Chat and ask for the privacy desk, or open the help centre pages from the footer. Both routes reach the same team, and both work from a phone.
Finished reading? Read the deposit guide before your first top-up, or open an account with cj44 registration and keep this page bookmarked for the day you request a payout. Back to the cj44 home page.